Damaged goods: (return time frame is 30 days)
AirClix uses Canada Post for all shipments. Typical service used is Expedited Parcel shipped with insurance up to the value of the product. Clients receiving goods damaged during shipping should contact AirClix to initiate a claim. Keep the item and packaging which may be required for claim assessment.
AirClix may ask for the damaged goods to be returned without restocking fee. A return label will be provided via email and the item replaced (shipped within 3 days).
Customer Remorse: (return time frame is 15 days)
Clients should contact AirClix to receive a GRC# and return label. Clients are responsible for actual cost of return shipping. A 15% restocking fee will be applied to an in store credit (ie. item is not eligible to be returned for cash).
Please contact AirClix customer service at 780-721-1445 or [email protected] for further information.